Delivery & Returns

Terms & Conditions Delivery  Returns

 

UK MAINLAND DELIVERY

 

STANDARD DELIVERY

PREMIUM DELIVERY

£4.95

£8.95

DELIVERY 3-7 WORKING DAYS*
DELIVERED NEXT 1-2 WORKING DAYS**

 

EUROPE

(INCLUDES ISLES OF MAN)

 

FIRST ITEM

ADDITIONAL ITEMS

£19.95

+ £3.50

Belgium ◦ Denmark ◦ Finland ◦ France ◦ Germany ◦ Ireland ◦ Isle of Man ◦ Italy ◦ Luxembourg ◦ Netherlands ◦ Portugal ◦ Spain ◦ Sweden

Up to a total of 6 items per order. If you wish to order more than 6 items, please place separate orders in multiples of 6 items.

 

USA

 

FIRST ITEM

ADDITIONAL ITEMS

£42.95

+ £6.50

See below for further details

Up to a total of 6 items per order. If you wish to order more than 6 items, please place separate orders in multiples of 6 items.

 

UK MAINLAND

 

*STANDARD DELIVERY

*Deliveries are taking a little longer than usual. Some parts of the UK are under pressure due to Covid and driver shortages.

Standard Delivery costs £4.95.

Expected delivery is 3-7 working days from dispatch to UK mainland addresses.

We endeavour to dispatch orders received by 2pm the same working day. Orders received after noon, at weekends or bank holidays will be dispatched the following working day.

We will email you to confirm dispatch and provide you with a tracking number. A signature may be required.

Please be aware that Standard delivery estimates are not guaranteed. For urgent or time-sensitive deliveries please choose our Premium service.

Scottish Highlands: if your parcel is very large, heavy or fragile we reserve the right to contact you before your order is dispatched to discuss additional delivery charges with you. On any such occasion you will have the option to cancel your order for a full refund.

 

** PREMIUM DELIVERY

*Deliveries are taking a little longer than usual. Some parts of the UK are under pressure due to Covid and driver shortages.

Premium Delivery costs £8.95.

1-2 Day courier delivery for UK mainland addresses when you order before 12 noon. Premium deliveries are made Monday - Friday only.

We endeavour to dispatch orders received by 2pm the same working day. Orders received after noon, at weekends or bank holidays will be dispatched the following working day.

We will email you to confirm dispatch and provide you with a tracking number. A signature will be required.

 

OFFSHORE ISLANDS, NORTHERN IRELAND, CHANNEL ISLANDS

Delivery costs £8.95.

This rate applies to the following postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 (Scottish Islands), TR21-TR25 (Isles of Scilly), PO30-PO41 (Isle of Wight), all JE (Jersey), all GY (Guernsey), all BT (Northern Ireland).

Expected delivery is 3-7 working days from dispatch. However, please be aware that we cannot not guarantee this. Express Delivery is not available to these destinations.

We endeavour to dispatch orders received by 12 noon the same working day. Orders received after noon, at weekends or bank holidays will be dispatched the following working day.

If your parcel is very large, heavy or fragile we reserve the right to contact you before your order is dispatched to discuss additional delivery charges with you. On any such occasion you will have the option to cancel your order for a full refund.

We will email you to confirm dispatch and provide you with a tracking number. A signature may be required.

  

EUROPE (INCLUDING ISLE OF MAN)

We deliver to the European countries listed in the table above. 

Delivery costs £19.95 for the first item in your basket, plus £3.50 for each item thereafter, up to a maximum of 6 items. If you wish to order more than 6 items, please place separate orders in multiples of 6 items.

International deliveries are dispatched twice a week (Tuesday and Friday). Your items will be sent by DPD or Royal Mail International Signed-For, depending on the destination country. Delivery to most European countries is 2 - 8 working days from dispatch. You will be provided with a tracking number which will give you accurate delivery information.

The delivery and returns policy for EU countries matches that for UK orders. We reserve the right to refuse delivery of particularly large or fragile items. On any such occasion you will be notified and issued a full refund.

Customs charges and taxes could be payable on orders sent within the European Union. Decorator's Notebook does not accept liability for any local customs charges, handling fees, duty or taxes, or for any delays that may occur if a parcel is held.

Delivery is available for mainland Europe only and does not apply to any offshore islands or territories. Couriers may also refuse delivery to particular remote locations, so please contact us prior to ordering if you are concerned this may apply to your delivery address.

 

USA

Delivery costs £29.95 for the first item in your basket, plus £7.50 for each item thereafter, up to a maximum of 6 items. If you wish to order more than 6 items, please place separate orders in multiples of 6 items.

Your items will be sent by Tracked Airmail. International deliveries are dispatched twice a week (Tuesday and Friday) as a minumum, but we will endeavour to process as soon as possible between Mon-Friday. Estimated delivery is 2 - 8 working days from dispatch. You will be provided with a tracking number which will give you accurate delivery information. 

Our delivery prices do not apply to any offshore islands or territories. Couriers may also refuse delivery to particular remote locations, so please contact us prior to ordering if you are concerned this may apply to your delivery address.

Orders containing goods worth less than $200 US will not usually incur import charges. However, please make your own enquiries locally as Decorator's Notebook does not accept liability for any local customs charges, handling fees, duty or taxes whatsoever, or for any delays that may occur if a parcel is held.

We reserve the right to refuse delivery of particularly large or fragile items. On any such occasion you will be notified and issued a full refund.

If you wish to place an order with a product value exceeding £300, please contact us to arrange payment of a custom shipping fee.

REST OF THE WORLD

Decorator's Notebook is currently only able to deliver to the destinations stated above. For updates on additional delivery destinations as we expand, please join our mailing list.

If you use a freight forwarding agent we must be notified of errors or breakages within 48 hours of arrival at the agent's UK depot cannot accept responsibility for any loss or damage on the onward journey.

 

CONDITIONS AND EXCLUSIONS FROM OUR DELIVERY POLICY

Please make sure someone will be at the delivery address to receive your parcel. Please do not leave instructions for parcels to be left in an alternative location (shed, garage, neighbour etc) as we do not accept liability if you do this and fail to receive your parcel.

We cannot deliver to BFPO addresses or PO boxes.

During periods of poor weather, industrial action or exceptional demand the stated dispatch and delivery timescales may not apply. We will do everything we can to get your parcel to you as soon as possible, but we are unable to offer refunds for delays.

Expected timescale for Standard Delivery is 2-4 working days. However, please be aware that carriers state that, on rare occasions, delivery may take up to 14 working days. Unfortunately, we are unable to pursue claims for lost or delayed deliveries until this time has elapsed.

It is the buyer's responsibility to provide a complete and accurate delivery address. Please check it carefully as address labels are printed automatically as soon as your order is placed. We do not accept responsibility for any items lost or undelivered due to an incorrect or incomplete address being provided.

Couriers will make every effort to successfully deliver your parcel. However, if the address is incomplete, they cannot obtain a signature or your parcel is not collected from the depot within a certain period, it may be returned to sender. Re-delivery charges will then apply.

 

CHANGING OR CANCELLING AN ORDER

 
Decorator's Notebook works with an expert delivery warehouse and our team start getting your parcel ready for dispatch as soon as your order is received by our website. By doing this we can get your items to you quickly and efficiently, but it also means we usually can't change or cancel an order once it has been placed.

 
If you need to amend your order please contact us immediately and we will help if we can. However, if your order has already been processed changes cannot be made. If you wish to order further items you will need to place a new order and pay the relevant delivery charge. For unwanted items you will need to wait for the item to be delivered then follow our returns procedure below.

 


RETURNS AND REFUNDS


RETURNS PROCEDURE

We want you to be happy with everything you buy from Decorator's Notebook.

In the unlikely event that you receive a damaged or faulty product or if there s a discrepancy with your order, please email us at:

contact@decoratorsnotebook.co.uk with the subject line "Return" within 7 days of receipt to let us know the problem. If the item is faulty please include a photo. Remember to tell us your name, order number and explain which item(s) you want to return. 

Please be sure to email us before you post the item back so that we can ensure your return is processed smoothly.

Please note we are unable to accept unwanted goods and unauthorised returns.

We make every effort to package your items safely, but in the unlikely event that an item is faulty or broken in transit, we reserve the right to issue a refund (rather than a replacement). Photographic evidence of breakages will be required showing the item and all the packaging it arrived in. 

Following the first contact via email we will guide you with next steps to return your item back to us.

Please follow the instructions as advised to return your item.

You must post items back within 7 days of the date you notified us.

The postal address for returns is:

91, Honeysuckle Avenue

Cheltenham

Gloucestershire

GL53 0AF

Please keep your dated proof of postage receipt until the returns process is complete.

Please note that we are unable to process refunds for items lost or damaged during return postage and recommend that you obtain adequate postal insurance to cover you in this instance.

Once the goods have been received we will arrange a refund or exchange as appropriate. Refunds will be made to the credit or debit card or Paypal account of the person who originally placed and paid for the order within 14 days of us receiving the returned item.

 

CONDITIONS AND EXCLUSIONS FROM OUR RETURNS AND REFUNDS POLICY

 
Sorry, but we do not refund your return postage unless an item is faulty. Please make sure you obtain proof of postage and adequate postal insurance to cover items being returned to us as we cannot give you a refund if we don't receive the goods back safely. 

Neither return or outgoing postage costs will be refunded for returns from outside of the European Union.
 
Unwanted items (unless faulty) must be returned in re-saleable condition. This means that the items are undamaged and unused and returned in the original packaging with any labels attached. All items are checked once we receive them back before a refund is issued and we reserve the right to reject a refund request if we consider a returned item to be unsaleable for any reason.  

Handmade products and items made from natural materials will have individual variations in shape, colour and size and style. We don't accept these items as faulty and we will not cover the cost of return postage. If you'd like more information about any items before buying, please get in touch by emailing contact@decoratorsnotebook.co.uk.

Vintage items and products made from recycled, reclaimed or repurposed materials will have signs of age and variations in shape, colour, size and style. We don't accept these items as faulty and we will not cover the cost of return postage. If you'd like more information about any items before buying, please get in touch by emailing contact@decoratorsnotebook.co.uk.
 
Gift vouchers, personalised items, earrings and items made or cut to order cannot be returned, refunded or exchanged under any circumstances.

Earrings cannot be returned or exchanged under any circumstances for hygiene reasons.

Items purchased as a gift can only be refunded to the card of the person who placed and paid for the order.

Our returns policy is in line with EU distance selling regulations. The same regulations may not apply to customers purchasing from outside the EU. Paypal orders are also bound by the Paypal User Agreement.