Decorator’s Notebook Furniture Delivery Information, Terms and Conditions
How to order
Complete the furniture order form which is accessible through the product page or email email@example.com for a copy.
On receipt of your form we will confirm the anticipated lead time via email.
Pay the secure e-invoice provided using Paypal, credit card or debit card. Commercial customers are required to pay via BACS.
Please note that making payment confirms you have read and agree to the terms below.
The courier will contact you directly to confirm the delivery date and time.
Stated delivery charge is per order to one UK mainland delivery address.
Dining chairs, stools and ottomans: £15 per order
Upholstered armchairs: £75 per order
We are unable to deliver any furniture items to the following regions: Northern Ireland, The Scottish Highlands & Islands, Isle of Man, Isles of Scilly, Isle of Wight, Channel Islands (postcodes IV, HS, JE, KE27-28, KW, PA20-49, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25).
Stools, bar stools, dining chairs and ottomans
Delivery via ‘DPD’ premium courier.
Fully tracked with delivery by a named driver.
Delivery date confirmed the evening before.
One hour delivery slot confirmed on the morning of delivery.
‘In-flight’ options to change the preferred delivery date (email and mobile number must be provided).
One-man delivery service your front door.
Delivery via premium two-man ‘Go Logistics’ specialist furniture courier.
Delivery day arranged with you via email and SMS, plus a telephone call on the day.
3 hour pre-arranged delivery slot.
Two-man delivery service to room of your choice.
We will inform you of the lead time for your order prior to asking for payment.
In stock items are usually delivered in 7 days (stools, dining chairs and ottomans) or 14 days in the case of upholstered armchairs, which are delivered by our specialist two-man team.
If items are out-of-stock we will let you know the anticipated delivery timeframe. The exact delivery date will be confirmed nearer the time.
Decorator’s Notebook is proud to offer fair trade furniture that is handcrafted in small batches by talented craftspeople. Out-of-stock items are made to order and promise they will be worth the wait!
Upon ordering you accept full responsibility for checking the items will fit into the delivery address, particularly through doorways and around corners.
We regret that we cannot deliver items past the second floor unless lift access is available.
If access it found to be inadequate the customer will be charged the original delivery costs, plus a collection fee of £75 per item.
Our couriers will make every effort to communicate the intended delivery slot with the customer. However, if delivery cannot be made due to nobody being at the address, inadequate access, or any other reason beyond the courier’s control, the customer will be charged the original delivery costs, plus a failed delivery fee of £75 per item.
Redelivery charges will also apply.
We request that you inspect your items as soon as possible following delivery. If a delivered item is not to the customer’s liking, this must be reported to Decorator’s Notebook via email as soon as possible (and in any case within 14 days) after the delivery date.
A collection charge of £75 will apply to each unwanted item.
Unwanted items must be returned undamaged, un-used in the original packaging and with all labels attached. Returned items will be checked on receipt and Decorator’s Notebook reserves the right to withhold a refund if items appear to have been used, damaged or poorly packaged for return.
Refunds will be made to the credit or debit card or Paypal account of the person who originally placed and paid for the order within 14 days of Decorator’s Notebook receiving the returned item.
We request that you inspect your items as soon as possible following delivery. If a delivered item is found to be faulty or damaged, this must be reported to Decorator’s Notebook via email as soon as possible (and in any case within 14 days) after the delivery date. Photographs will be required.
There is no collection fee for faulty items.
Faulty items will be checked on receipt and a refund issued or replacement arranged as preferred.
Refunds will be made to the credit card, debit card or Paypal account of the person who originally placed and paid for the order within 14 days of Decorator’s Notebook receiving the returned item.
A 5% discount is available on orders of 4+ pieces of furniture. Designs can be mixed and matched to achieve the quantity discount.
Quantity discount is applied to item value only, not delivery charges.
Quantity discounts cannot be used in conjunction with any other offers.
Store-wide discounts, sales and discount codes do not apply to furniture unless explicitly specified.
Commercial clients and interior designers should contact us for quantity discounts for large projects.
HOW TO ORDER FURNITURE
Payments for furniture cannot be taken through our website yet. Please follow the simple steps below:
1. Complete the furniture order form by clicking the yellow button on the product page. 2. We will confirm the anticipated lead time via email. 3. We’ll email you a secure e-invoice for payment using Paypal, credit card or debit card. 4. We’ll email you an order confirmation and receipt. 5. The courier will contact you directly to confirm the delivery date and time.
We offer a 5% discount when you order 4 or more pieces of furniture.
Further questions? Call 0845 474 1747 or email firstname.lastname@example.org